2 February 2024
February Bugs, Fixes, Updates and Changes
- AI Technology - Backend testing suite implementation for summarizing and reviewing conversations in Echo. (Not yet available for customers, in testing and evaluation phase only). February 1, 2024
- Echo Conversations bug- Fixed a chat conversation stuck in the Inbox bucket after it was claimed and closed. February 6, 2024
- New Feature - Special "non-emergency" alert permission feature now available, plus notes field. If provided via permission set, users can now submit an non-emergency alert with notes while the conversation is still open. (No longer need to wait until conversation is closed to submit a non-emergency flag/alert). February 6, 2024
- Conversation PDF - Added conversation event history with user name to the downloaded conversation PDF. February 7, 2024
- Facebook Integration - Added newly required API permission from Facebook that without it was preventing Facebook business pages from showing up in the available integrations list. February 8, 2024
- Reporting - Assisted customer with custom report pull for large volume Outcome Details Report. February 13, 2024
- Echo Conversations - Assisted customer with redacting sensitive information accidentally pasted into a live chat. February 13, 2024
- Facebook Messenger Integration - Investigated missing messages in a conversation. Determined Facebook doesn't always send us the updated messages. Echo already has additional checks to poll Facebook for messages they don't send us, but out polling stops checking once a conversation is no longer active. Continuing to investigate other options we have to get all messages from Facebook, but is proving difficult. Facebook relates this to their % of error rate. February 14, 2024
- Echo Conversations - Message attachment error showing up when attachment sent through Facebook. It turned out this wasn't actually an error, but a weird display of confirmation the attachment was sent. We made sure this message event would not display in the future. February 16, 2024
- Echo Mobile App - iOS update deployed to add the same changes to login and notifications that were deployed to the Android App previously. February 19, 2024
- Echo Conversations - Fixed an error with the Response Time Limit feature that would return a conversation back to the Inbox when the Echo User was the last person to respond. Conversations should only be sent back to the Inbox using RTL if the client is awating a response and was the last person to send a message. February 20, 2024
- Outbound Voice Calls bug - Echo was looking at the user's active phone number from a deleted profile instead of their current profile causing an inability for the user to dial outbound through her cell phone. This was resolved. February 22, 2024
- Browser Phone - Make browsers phones unable to be deleted. February 22, 2024
- Filters - Investigating user permissions via filters and user account display of groups. Discovered Echo wasn't looking at changes to filter collections to determine an update to the source groups a user has access to (does not impact conversation view, only impacts the display on the user's square of available groups). This is an extremely rare occurance and new factors will be put in place in a future project surrounding filters. February 22, 2024
- Facebook Messenger Integration - Added an additional messenger_id check to see if messenger_id for a client is blank. February 23, 2024
- Geo-location - The vendor we were using to provide geo-location information about clients broke for several days and did not report the error nor offer a fix. We have moved to a new vendor and updated the code to reflect the new vendor. February 26, 2024
- CRM - Created a CSV download option for lists of subscribers of keyword campaigns and audiences. The number of results provided in the CSV was also increased. February 26, 2024
- Facebook Messenger Integration - Investigating bug where a message from an Ad Reply on Social Media is created in a separate conversation than the Ad Reply itself, causing a duplicate conversation. Handling an ad reply that we fetched from facebook was not included in the thread locking we are using with migrations. This is now included. February 27, 2024
- Facebook Messenger Integration - Links to the Ad Campaign a message came in from are not consistenly showing up in the conversation thread. Unfortunately, there still doesn’t seem to be any way to get ad urls from messages or threads when Facebook doesn't send them to us. This is still only provided via webhooks meaning we rely on facebook to send us these. We are doing everything on our side we have control over and they do show up sometimes. February 28, 2024
- Instagram Integration - Investigated conversation examples coming in from the same client but is being added as a new client. Determine they are being sent to Echo from Instagram as different client ID's, therefore Echo doesn't know it is the same client. This seems to be a rare occurrence and not one Echo has control over as we rely on Instagram to tell us what the client information is. February 28, 2024
Current Active Projects:
- Reporting 2.0
- AI Technology for Conversation Summary
- UI/UX 2.0 Designs for Talk Module
- Pre-preparation for WhatsApp Vendor Change
