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6 articles
About: The User Conversations report is probably the most comprehensive report Echo has. It is full of information and multiple ways to filter and search that information for the conversations stored…
Updated 1 year ago
Overview. Permission sets allow teams, or groups, of people in Echo to have certain permissions and/or access to sources and channels. 99% of the time, an improperly set up permission set is the sour…
About. When you are using the Facebook Messenger integration, there are times that an Echo user may send a message to a conversation and Facebook will not accept it for some reason. When that happens…
About: There are 4 reports in the Status and Outcomes Report area. Echo>Reports>Status and Outcomes Conversation Outcomes Conversation Statuses Conversations by Country Flagged Conversations Report S…
Updated 2 years ago
About: User Performance Report is designed to show activity at the Echo User level. Echo>Reports>Users>User Performance Report Report Setup: Select the date range you would like to review. Select the…
About: Handover Protocol is a functionality that allows bots to hand off control of the conversation. This can help keep responders out of conversations that a bot is able to handle on its own, and b…
Updated 2 weeks ago
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