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6 articles
About: Echo has some basic indicators in the form of colors dots to help the user determine whether a reply is needed on active conversations. Below are general definitions for the indicators. Notifi…
Updated 1 month ago
Overview. Permission sets allow teams, or groups, of people in Echo to have certain permissions and/or access to sources and channels. 99% of the time, an improperly set up permission set is the sour…
Updated 1 year ago
About. When you are using the Facebook Messenger integration, there are times that an Echo user may send a message to a conversation and Facebook will not accept it for some reason. When that happens…
About: There are 4 reports in the Status and Outcomes Report area. Echo>Reports>Status and Outcomes Conversation Outcomes Conversation Statuses Conversations by Country Flagged Conversations Report S…
Updated 2 years ago
About: User Performance Report is designed to show activity at the Echo User level. Echo>Reports>Users>User Performance Report Report Setup: Select the date range you would like to review. Select the…
About: Handover Protocol is a functionality that allows bots to hand off control of the conversation. This can help keep responders out of conversations that a bot is able to handle on its own, and b…
Updated 3 months ago
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